Demandas e recursos de tecnologias de informação e comunicação: evidências de validade de um instrumento

Mary Sandra Carlotto; Sheila Gonçalves Câmara; Lia Severo Vieira; Guilherme Welter Wendt; Arla Day

doi:10.31211/rpics.2024.10.2.345

Authors

Mary Sandra Carlotto Universidade de Brasília (UnB), Brasília, Brasil https://orcid.org/0000-0003-2336-5224
Sheila Gonçalves Câmara Universidade Federal de Ciências da Saúde de Porto Alegre (UFCSPA), Porto Alegre, Brasil https://orcid.org/0000-0001-6761-7644
Lia Severo Vieira Universidade do Vale do Rio dos Sinos (UNISINOS), São Leopoldo, Brasil https://orcid.org/0000-0001-7686-0769
Guilherme Welter Wendt Universidade Estadual do Oeste do Paraná (UNIOESTE), Francisco Beltrão, Paraná, Brasil https://orcid.org/0000-0002-9014-6120
Arla Day Saint Mary's University (SMU), Nova Scotia, Canada https://orcid.org/0000-0002-8683-0587

DOI:

https://doi.org/10.31211/rpics.2024.10.2.345

Keywords:

Demands, Resources, Communication and Information Technologies, Psychological Assessment, Validation

Abstract

Background: The Demands-Resources Model in Information and Communication Technologies (ICT) suggests that technology can act as a facilitating resource or add demands, influencing occupational stress and health. Objective: To adapt and validate the ICT Demands and Resources Scales in the Brazilian context, exploring their psychometric properties. Methods: The study involved 213 Brazilian workers who used ICT in their job tasks, mostly male (64.8%), with an average age of 35.5 and higher education (92.5%). The measure was administered online, and the data were analyzed using Confirmatory Factor Analysis (CFA) and the Omega reliability coefficient. Results: The CFA revealed a structure similar to the original, with eight factors for the Demands Scale and two for the Resources Scale, both with satisfactory Omega coefficients and adequate fit indices. Conclusion: The measure shows adequate psychometric validity for investigating demands and resources in ICT work environments, offering a useful tool for managers seeking to assess and balance these aspects in the workplace, thereby helping prevent occupational stress.

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