Competência emocional dos profissionais de saúde num contexto de uma unidade de cuidados coronários: estudo de abordagem qualitativa com recurso a tecnologias online

Rui Pereira; Silvana Martins; Lisa Gomes; João Cainé; Ana Paula Macedo

doi:10.31211/rpics.2022.8.1.228

Authors

Rui Pereira Unidade de Investigação em Ciências da Saúde: Enfermagem (UICISA:E), Coimbra; Universidade do Minho, Escola Superior de Enfermagem, Braga https://orcid.org/0000-0002-4811-6753
Silvana Martins Unidade de Investigação em Ciências da Saúde: Enfermagem (UICISA:E), Coimbra https://orcid.org/0000-0003-3791-3236
Lisa Gomes Unidade de Investigação em Ciências da Saúde: Enfermagem (UICISA:E), Coimbra; Universidade do Minho, Escola Superior de Enfermagem, Braga https://orcid.org/0000-0003-2154-3461
João Cainé Escola Superior de Enfermagem da Universidade do Minho, Braga, Portugal https://orcid.org/0000-0001-8591-6760
Ana Paula Macedo Unidade de Investigação em Ciências da Saúde: Enfermagem (UICISA:E), Coimbra; Universidade do Minho, Escola Superior de Enfermagem, Braga https://orcid.org/0000-0002-1064-3523

DOI:

https://doi.org/10.31211/rpics.2022.8.1.228

Keywords:

Emotional competence, Qualitative research, Case study, Health context, Health professionals

Abstract

Background and Aim: The complexity of health care requires professionals to mobilize different skills. Within these, emotional competence is a protective factor in situations of high work stress. Additionally, this type of competence is positively associated with abilities such as empathy, resilience, social support, job satisfaction, and caring, which are essential elements in the professional performance of health professionals. Therefore, this study aimed to understand emotional competence and its role in the management of complex situations, in the adaptation to the work context, and in the care of a person with coronary artery disease. Method: The study follows a qualitative approach, following a theoretical-methodological referential of a descriptive case study. Five health professionals (4 nurses and one physician) from a coronary care unit of a hospital in the northern region of Portugal participated. A focus group was used for data collection, and it was realized in February 2021. The results were analyzed considering the assumptions of the qualitative data analysis proposed by Bardin. Results: The narratives of these professionals conveyed the complexity of the work task, the emotions with which they fill the workday, and their role in crucial moments of decision making. All participants mentioned the need to develop initiatives that promote the development of different types of skills. Conclusions: This study allowed accessing the experiences of health professionals at a time of great challenges due to the pandemic. The shared narratives identified areas of greater vulnerability and fragility that characterize the professional context where these participants work.

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